I have been a customer of Gamestop stores for m...
A GameStop customer review by GetHuman user ~dogface81 from November 23rd, 2017
Background on ~dogface81's case
GetHuman: ~dogface81 - can you tell our other GameStop customers when your case took place?
~dogface81: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to GameStop, and if so, how?
GetHuman: And which of these common GameStop customer issues best describes the reason you wanted to talk to them?
(Shows ~dogface81 a list of common GameStop problems)
~dogface81: "Technical support" was why I was trying to call.
~dogface81's review of GameStop customer service
GetHuman: So how would you sum up your experience for GetHuman's GameStop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dogface81: I have been a customer of Gamestop stores for many years throughout many different locations across the US. On July **th ****, I purchased a used game called "Metal Gear Solid, Legacy Collection" ($**.**) which advertises ** different versions of the game, new and old. A week or so later I found the time to play the game and quickly discovered that there are only * games on the * disc set and the remaining * games must be downloaded via the playstation network with an activation code. The code of course did not work because it had already been registered under another user's account. On July **rd **** I went back to the Gamestop Store located in Fort Leonard Wood Missouri (original store that I made the purchase from) in order to return the game. After explaining my problem to the employee behind the desk, she stated that there was nothing she could do because i did not have the original receipt. I did however have the credit card and ID that the game was purchased with and the game ca
GetHuman: Let's quantify your experience contacting GameStop. On a scale of 1 to 5, how easy is it go get help on a GameStop problem?
~dogface81: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dogface81: I'd give them a one out of five on communication.
GetHuman: And what about GameStop's ability to quickly and effectively address your problem?
~dogface81: For that I would say one out of five.
GetHuman: And finally- any advice for other GameStop customers?
~dogface81: Call them early in the day or late. Don't forget any personal or account information you might need for GameStop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dogface81 taken from his GameStop customer service problem that occurred on November 17th, 2017.