Gap Credit Card: I was denied credit because of not answering st...
A Gap Credit Card customer review by GetHuman user GetHuman-337631 from November 22nd, 2017
Background on GetHuman-337631's case
GetHuman: GetHuman-337631 - can you tell our other Gap Credit Card customers when your case took place?
GetHuman-337631: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Gap Credit Card, and if so, how?
GetHuman: And which of these common Gap Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-337631 a list of common Gap Credit Card problems)
GetHuman-337631: "Payments and Billing" was why I was trying to call.
GetHuman-337631's review of Gap Credit Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Gap Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-337631: I was denied credit because of not answering strange questions as they wanted, but I answered truthfully. Kept transferring me to one person after another and no one seemed to care.
GetHuman: Let's quantify your experience contacting Gap Credit Card. On a scale of 1 to 5, how easy is it go get help on a Gap Credit Card problem?
GetHuman-337631: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-337631: I'd give them a five out of five on communication.
GetHuman: And what about Gap Credit Card's ability to quickly and effectively address your problem?
GetHuman-337631: For that I would say one out of five.
GetHuman: And finally- any advice for other Gap Credit Card customers?
GetHuman-337631: Call them early in the day or late. Don't forget any personal or account information you might need for Gap Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-337631 taken from his Gap Credit Card customer service problem that occurred on November 19th, 2017.