Gap.com: No ability to solve problem, would have been be...
A Gap.com customer review by GetHuman user ~Stmills from November 23rd, 2017
Background on ~Stmills 's case
GetHuman: ~Stmills - can you tell our other Gap.com customers when your case took place?
~Stmills : Yes. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Gap.com, and if so, how?
GetHuman: And which of these common Gap.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Stmills a list of common Gap.com problems)
~Stmills : "Warranty claim" was why I was trying to call.
~Stmills 's review of Gap.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Gap.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stmills : No ability to solve problem, would have been better off with an automated phone system. Was told they were forwarding my information to a team who would investigate my problem and they were almost ***% sure I might hear back from someone with a resolution.
GetHuman: Let's quantify your experience contacting Gap.com. On a scale of 1 to 5, how easy is it go get help on a Gap.com problem?
~Stmills : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stmills : I'd give them a one out of five on communication.
GetHuman: And what about Gap.com's ability to quickly and effectively address your problem?
~Stmills : For that I would say one out of five.
GetHuman: And finally- any advice for other Gap.com customers?
~Stmills : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Gap.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stmills taken from his Gap.com customer service problem that occurred on November 18th, 2017.
Gap.com
1.00 of 5 stars | 8 reviews
~Stmills 's Gap.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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