Gap.com: Since an option was not clear to speak to a hum...
A Gap.com customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Gap.com customers when your case took place?
~Anonymous: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Gap.com, and if so, how?
GetHuman: And which of these common Gap.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Gap.com problems)
~Anonymous: "Warranty claim" was why I was trying to call.
~Anonymous's review of Gap.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Gap.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Since an option was not clear to speak to a human, it was * minutes before I chose "current orderP and a human answered. Annoying routing process. Human Brandy answered my question about exchanges (can be done at store as an even swap) efficiently.
GetHuman: Let's quantify your experience contacting Gap.com. On a scale of 1 to 5, how easy is it go get help on a Gap.com problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Gap.com's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Gap.com customers?
~Anonymous: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Gap.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Gap.com customer service problem that occurred on November 14th, 2017.
Gap.com
1.00 of 5 stars | 8 reviews
~Anonymous's Gap.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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