Gateway Computers: The representative who helped me barely spoke E...
A Gateway Computers customer review by GetHuman user ~anonymous from November 21st, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Gateway Computers customers when your case took place?
~anonymous: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Gateway Computers, and if so, how?
GetHuman: And which of these common Gateway Computers customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Gateway Computers problems)
~anonymous: "Complaint" was why I was trying to call.
~anonymous's review of Gateway Computers customer service
GetHuman: So how would you sum up your experience for GetHuman's Gateway Computers customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: The representative who helped me barely spoke English and his phone was cutting out for the first five minutes. I had a similar issue with my computer not even a year ago and it will cost $***.** to repair it this time. The representative was pushy and did not seem to want to accept the fact that I would have to think about paying the fee or buying a new computer.
GetHuman: Let's quantify your experience contacting Gateway Computers. On a scale of 1 to 5, how easy is it go get help on a Gateway Computers problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about Gateway Computers's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Gateway Computers customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Gateway Computers to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Gateway Computers customer service problem that occurred on November 13th, 2017.