Issue with GearBest
A GearBest customer review by GetHuman user GetHuman-mitak_ke from December 7th, 2017
Background on GetHuman-mitak_ke's case
GetHuman: GetHuman-mitak_ke - can you tell our other GearBest customers when your case took place?
GetHuman-mitak_ke: Sure. It was afternoon, on December 6th.
GetHuman: Did you reach out to GearBest, and if so, how?
GetHuman: And which of these common GearBest customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mitak_ke a list of common GearBest problems)
GetHuman-mitak_ke: "None of those really matches why I wanted to contact GearBest that day." was why I was trying to contact.
GetHuman-mitak_ke's review of GearBest customer service
GetHuman: So how would you sum up your experience for GetHuman's GearBest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mitak_ke: Issue with GearBest
GetHuman: Can you tell the rest of us a bit more from what happened on 12/06/17?
GetHuman-mitak_ke: ** days since order, still haven't received it
GetHuman: Let's quantify your experience contacting GearBest. On a scale of 1 to 5, how easy is it go get help on a GearBest problem?
GetHuman-mitak_ke: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mitak_ke: I'd give them a five out of five on communication.
GetHuman: And what about GearBest's ability to quickly and effectively address your problem?
GetHuman-mitak_ke: For that I would say three out of five.
GetHuman: And finally- any advice for other GearBest customers?
GetHuman-mitak_ke: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for GearBest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mitak_ke taken from his GearBest customer service problem that occurred on December 6th, 2017.
GearBest
5.10 of 5 stars | 33 reviews
GetHuman-mitak_ke's GearBest Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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