Dont buy Sony products the Geek squad can not r...

A Geek Squad customer review by GetHuman user ~GeekSquad1 from November 1st, 2017

Background on ~GeekSquad1's case

GetHuman: ~GeekSquad1 - can you tell our other Geek Squad customers when your case took place?
~GeekSquad1: Yup. It was middle of the night, on October 29th.
GetHuman: Did you reach out to Geek Squad, and if so, how?
~GeekSquad1: I used the 800-433-5778 number I found for on the GetHuman Geek Squad customer phone number page I was on: Geek Squad Customer Service Phone Number
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows ~GeekSquad1 a list of common Geek Squad problems)
~GeekSquad1: "Refund a Charge" was why I was trying to call.

~GeekSquad1's review of Geek Squad customer service

GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GeekSquad1: Dont buy Sony products the Geek squad can not repair them. I called and every person that I have spoken with does not know what to do or who to transfer the call to. the managers at the stores do not know what to do either. I dont understand how the sponser companies like Sony do business with Best Buy. Sony must not be a good product since the Geek squad has bad service they must have bad products as well. Dont buy Sony products the Geek squad can not repair them.
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
~GeekSquad1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GeekSquad1: I'd give them a five out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
~GeekSquad1: For that I would say four out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
~GeekSquad1: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GeekSquad1 taken from his Geek Squad customer service problem that occurred on October 29th, 2017.

Geek Squad

2.80 of 5 stars | 49 reviews

~GeekSquad1's Geek Squad Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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