I just called the Geek Squad for the first time...

A Geek Squad customer review by GetHuman user ~maknbacon from November 1st, 2017

Background on ~maknbacon's case

GetHuman: ~maknbacon - can you tell our other Geek Squad customers when your case took place?
~maknbacon: Sure. It was late at night, on October 22nd.
GetHuman: Did you reach out to Geek Squad, and if so, how?
~maknbacon: I used the 800-433-5778 number I found for on the GetHuman Geek Squad customer phone number page I was on: Geek Squad Customer Service Phone Number
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows ~maknbacon a list of common Geek Squad problems)
~maknbacon: "Billing" was why I was trying to call.

~maknbacon's review of Geek Squad customer service

GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maknbacon: I just called the Geek Squad for the first time. I have a * month "Ask an Agent" card. The girl knew nothing about anything. For a problem with the iMac seeing my other computers on the network she said I'd have to have an agent come to my place. For a huge extra fee. For the problem with my iMac not seeing my iPhone in iTunes.....she said call Apple support. Geek Squad*Useless.
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
~maknbacon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maknbacon: I'd give them a one out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
~maknbacon: For that I would say five out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
~maknbacon: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~maknbacon taken from his Geek Squad customer service problem that occurred on October 22nd, 2017.

Geek Squad

2.80 of 5 stars | 49 reviews

~maknbacon's Geek Squad Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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