Geek Squad: Outsourced automatons in Asia would be an incre...
A Geek Squad customer review by GetHuman user GetHuman-357660 from October 27th, 2017
Background on GetHuman-357660's case
GetHuman: GetHuman-357660 - can you tell our other Geek Squad customers when your case took place?
GetHuman-357660: Yes I can. It was evening, on October 24th.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-357660 a list of common Geek Squad problems)
GetHuman-357660: "Make a Reservation" was why I was trying to call.
GetHuman-357660's review of Geek Squad customer service
GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-357660: Outsourced automatons in Asia would be an incredible improvement over the do-nothing service reps at Best Buy. It took * days to have a repair person show up, ignorant of the clothes dryer's problem and no part on his truck. More wait time, sent back to the end of the appointment book, time frame for service a joke....never will purchase ANYTHING at Best Buy again. No one gives a flip!
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
GetHuman-357660: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-357660: I'd give them a five out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
GetHuman-357660: For that I would say five out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
GetHuman-357660: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-357660 taken from his Geek Squad customer service problem that occurred on October 24th, 2017.