Geek Squad: Terrible customer service thru their store loca...
A Geek Squad customer review by GetHuman user ~capitol5555 from November 21st, 2017
Background on ~capitol5555's case
GetHuman: ~capitol5555 - can you tell our other Geek Squad customers when your case took place?
~capitol5555: Yes. It was afternoon, on November 16th.
GetHuman: Did you reach out to Geek Squad, and if so, how?
GetHuman: And which of these common Geek Squad customer issues best describes the reason you wanted to talk to them?
(Shows ~capitol5555 a list of common Geek Squad problems)
~capitol5555: "Make a Reservation" was why I was trying to call.
~capitol5555's review of Geek Squad customer service
GetHuman: So how would you sum up your experience for GetHuman's Geek Squad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~capitol5555: Terrible customer service thru their store located in a local Best Buy. I have paid $*** up front to have my laptop repaired. It has been in their shop for * weeks. Was not fully repaired the first time, even though their web site said it was repaired , not so when I went to pick it up. Geek Sqaud employee said their is a glitch in their web site notification system. **I have been given the run around by Geek Squad for * weeks. I have used their service for the set up of new tv's and the components. Service was excellent. I will never purchase a product or service from Geek Squad*Best Buy.**
GetHuman: Let's quantify your experience contacting Geek Squad. On a scale of 1 to 5, how easy is it go get help on a Geek Squad problem?
~capitol5555: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~capitol5555: I'd give them a three out of five on communication.
GetHuman: And what about Geek Squad's ability to quickly and effectively address your problem?
~capitol5555: For that I would say two out of five.
GetHuman: And finally- any advice for other Geek Squad customers?
~capitol5555: Call them early in the day or late. Don't forget any personal or account information you might need for Geek Squad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~capitol5555 taken from his Geek Squad customer service problem that occurred on November 16th, 2017.