General Motors: I bought my vehicle less than **,*** miles and...
A General Motors customer review by GetHuman user ~NickJones5788 from November 20th, 2017
Background on ~NickJones5788's case
GetHuman: ~NickJones5788 - can you tell our other General Motors customers when your case took place?
~NickJones5788: Yup. It was evening, on November 15th.
GetHuman: Did you reach out to General Motors, and if so, how?
GetHuman: And which of these common General Motors customer issues best describes the reason you wanted to talk to them?
(Shows ~NickJones5788 a list of common General Motors problems)
~NickJones5788: "General questions" was why I was trying to call.
~NickJones5788's review of General Motors customer service
GetHuman: So how would you sum up your experience for GetHuman's General Motors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NickJones5788: I bought my vehicle less than **,*** miles and for one they only sold me one keyless remote and the darn thing has gone out already I mean when you buy a car who gets only one set of keys I was skeptical about buying Pontiac as is was but when opening the trunk of my car when having a flat tire and realizing it didn't even come with a spare also disappointed me...but my keyless entry has distraught me the most what kind of company sells their own product this way? Then I realized when I did my homework that it cost over $*** to get *!!!??? Explains the question of why I only received just one, out of expense, but how cheap is a multimillion dollar company to do this to me? Am I not a well enough customer to get this product in this type of economic??? Do you want me to come back or are you just worried about the now times? ?? I'm confused,,, and definitely let down as its winter and have to walk out to my new?, vehicle less then **,*** miles I've put on it and scrape the ice off my key
GetHuman: Let's quantify your experience contacting General Motors. On a scale of 1 to 5, how easy is it go get help on a General Motors problem?
~NickJones5788: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NickJones5788: I'd give them a three out of five on communication.
GetHuman: And what about General Motors's ability to quickly and effectively address your problem?
~NickJones5788: For that I would say four out of five.
GetHuman: And finally- any advice for other General Motors customers?
~NickJones5788: Call them early in the day or late. Don't forget any personal or account information you might need for General Motors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NickJones5788 taken from his General Motors customer service problem that occurred on November 15th, 2017.