General Motors: I was told with the steering recall by Capitol...
A General Motors customer review by GetHuman user ~aron montgomery from November 21st, 2017
Background on ~aron montgomery 's case
GetHuman: ~aron montgomery - can you tell our other General Motors customers when your case took place?
~aron montgomery : Sure. It was late at night, on November 12th.
GetHuman: Did you reach out to General Motors, and if so, how?
GetHuman: And which of these common General Motors customer issues best describes the reason you wanted to talk to them?
(Shows ~aron montgomery a list of common General Motors problems)
~aron montgomery : "Repairs" was why I was trying to call.
~aron montgomery 's review of General Motors customer service
GetHuman: So how would you sum up your experience for GetHuman's General Motors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aron montgomery : I was told with the steering recall by Capitol cheverolet that since they did not have a letter sent to them that even though the steering wheel had locked up my wife and son that it would be ok to still drive the **** malibu that was on the recall list published by GM themselves that we had to pay for it and would be reinbursed, so I aske the service tech. How could my wife and son drive a vehicle that is unsafe after I have already told you that the wheel had locked up on both of them prior to bringing it to you. He had no comment and said that we can not repair it without a letter, which I understood, but still told me and my wife that it would be ok to drive the car with her and my baby in it. I have purchased * chevy's in the past ** years and this is how a regular customer gets treated. I am also a retired Army vet and father is a retired Marine vet * timesin Vietnam, my son is currently in the Airforce * time Afghan*Irac vet who has purchased chevy's and my younger son is in the
GetHuman: Let's quantify your experience contacting General Motors. On a scale of 1 to 5, how easy is it go get help on a General Motors problem?
~aron montgomery : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aron montgomery : I'd give them a two out of five on communication.
GetHuman: And what about General Motors's ability to quickly and effectively address your problem?
~aron montgomery : For that I would say one out of five.
GetHuman: And finally- any advice for other General Motors customers?
~aron montgomery : Call them early in the day or late. Don't forget any personal or account information you might need for General Motors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aron montgomery taken from his General Motors customer service problem that occurred on November 12th, 2017.