General Motors: My review got cut off, but the bottom line is t...
A General Motors customer review by GetHuman user ~Aron Montgomery from November 21st, 2017
Background on ~Aron Montgomery's case
GetHuman: ~Aron Montgomery - can you tell our other General Motors customers when your case took place?
~Aron Montgomery: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to General Motors, and if so, how?
GetHuman: And which of these common General Motors customer issues best describes the reason you wanted to talk to them?
(Shows ~Aron Montgomery a list of common General Motors problems)
~Aron Montgomery: "Returns" was why I was trying to call.
~Aron Montgomery's review of General Motors customer service
GetHuman: So how would you sum up your experience for GetHuman's General Motors customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aron Montgomery: My review got cut off, but the bottom line is this GM your service techs from Capitol Cheverolet located in Montgomery AL are telling people that they can still drive the car **** Malibu even though they have been told that the steering wheel has locked up. Their only answer was they have not gotten a letter so they do not know what to repair, but still tell people to drive a car that is under investigation for possibly killing people after the steering had locked up. Look up recalls pertaining to deaths involveing this investgation.
GetHuman: Let's quantify your experience contacting General Motors. On a scale of 1 to 5, how easy is it go get help on a General Motors problem?
~Aron Montgomery: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aron Montgomery: I'd give them a one out of five on communication.
GetHuman: And what about General Motors's ability to quickly and effectively address your problem?
~Aron Montgomery: For that I would say five out of five.
GetHuman: And finally- any advice for other General Motors customers?
~Aron Montgomery: Call them early in the day or late. Don't forget any personal or account information you might need for General Motors to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aron Montgomery taken from his General Motors customer service problem that occurred on November 12th, 2017.