Georgia Natural Gas: I have gone without service for * days. A tech...

A Georgia Natural Gas customer review by GetHuman user ~PissedK&APowell from November 28th, 2017

Background on ~PissedK&APowell's case

GetHuman: ~PissedK&APowell - can you tell our other Georgia Natural Gas customers when your case took place?
~PissedK&APowell: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Georgia Natural Gas, and if so, how?
~PissedK&APowell: I used the 770-850-6200 number I found for on the GetHuman Georgia Natural Gas customer phone number page I was on: Georgia Natural Gas Customer Service Phone Number
GetHuman: And which of these common Georgia Natural Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~PissedK&APowell a list of common Georgia Natural Gas problems)
~PissedK&APowell: "Complaint" was why I was trying to call.

~PissedK&APowell's review of Georgia Natural Gas customer service

GetHuman: So how would you sum up your experience for GetHuman's Georgia Natural Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PissedK&APowell: I have gone without service for * days. A tech came to my home @***a and claimed to have knocked on the door. I was awake as well as my elderly mother whom needs this service more than anyone. The not only knocked on the door but threw the letter on the ground and did not state as to why the weren't able to connect service. After speaking to a CSA i was told I could specify instructions like receiving a courtesy call prior to someone coming out. My suggestion is to make a courtesy call procedure and not a request especially if someone needs to enter the home.
GetHuman: Let's quantify your experience contacting Georgia Natural Gas. On a scale of 1 to 5, how easy is it go get help on a Georgia Natural Gas problem?
~PissedK&APowell: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PissedK&APowell: I'd give them a one out of five on communication.
GetHuman: And what about Georgia Natural Gas's ability to quickly and effectively address your problem?
~PissedK&APowell: For that I would say four out of five.
GetHuman: And finally- any advice for other Georgia Natural Gas customers?
~PissedK&APowell: Call them early in the day or late. Don't forget any personal or account information you might need for Georgia Natural Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PissedK&APowell taken from his Georgia Natural Gas customer service problem that occurred on November 18th, 2017.

Georgia Natural Gas

1.00 of 5 stars | 14 reviews

~PissedK&APowell's Georgia Natural Gas Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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