Georgia Natural Gas: Should you be late with a payment even a small...

A Georgia Natural Gas customer review by GetHuman user ~booGNG from November 24th, 2017

Background on ~booGNG's case

GetHuman: ~booGNG - can you tell our other Georgia Natural Gas customers when your case took place?
~booGNG: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Georgia Natural Gas, and if so, how?
~booGNG: I used the 770-850-6200 number I found for on the GetHuman Georgia Natural Gas customer phone number page I was on: Georgia Natural Gas Customer Service Phone Number
GetHuman: And which of these common Georgia Natural Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~booGNG a list of common Georgia Natural Gas problems)
~booGNG: "Complaint" was why I was trying to call.

~booGNG's review of Georgia Natural Gas customer service

GetHuman: So how would you sum up your experience for GetHuman's Georgia Natural Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~booGNG: Should you be late with a payment even a small balance and a shut off notice is generated they remove all discounted or locked in rates on your account. They will credit your account that is if and when you eventually catch this.
GetHuman: Let's quantify your experience contacting Georgia Natural Gas. On a scale of 1 to 5, how easy is it go get help on a Georgia Natural Gas problem?
~booGNG: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~booGNG: I'd give them a one out of five on communication.
GetHuman: And what about Georgia Natural Gas's ability to quickly and effectively address your problem?
~booGNG: For that I would say one out of five.
GetHuman: And finally- any advice for other Georgia Natural Gas customers?
~booGNG: Call them early in the day or late. Don't forget any personal or account information you might need for Georgia Natural Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~booGNG taken from his Georgia Natural Gas customer service problem that occurred on November 20th, 2017.

Georgia Natural Gas

1.00 of 5 stars | 14 reviews

~booGNG's Georgia Natural Gas Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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