Getaway ASAP: Waited hours to talk to a phone message machine...
A Getaway ASAP customer review by GetHuman user GetHuman-74030 from November 17th, 2017
Background on GetHuman-74030's case
GetHuman: GetHuman-74030 - can you tell our other Getaway ASAP customers when your case took place?
GetHuman-74030: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to Getaway ASAP, and if so, how?
GetHuman: And which of these common Getaway ASAP customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74030 a list of common Getaway ASAP problems)
GetHuman-74030: "Change booking" was why I was trying to contact.
GetHuman-74030's review of Getaway ASAP customer service
GetHuman: So how would you sum up your experience for GetHuman's Getaway ASAP customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74030: Waited hours to talk to a phone message machine. Have yet to get a response. A family member is ill and I need to reschedule my flight. No response and it makes a stressful situation that much more stressful. email does not go through.
GetHuman: Let's quantify your experience contacting Getaway ASAP. On a scale of 1 to 5, how easy is it go get help on a Getaway ASAP problem?
GetHuman-74030: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74030: I'd give them a three out of five on communication.
GetHuman: And what about Getaway ASAP's ability to quickly and effectively address your problem?
GetHuman-74030: For that I would say five out of five.
GetHuman: And finally- any advice for other Getaway ASAP customers?
GetHuman-74030: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Getaway ASAP to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74030 taken from his Getaway ASAP customer service problem that occurred on November 14th, 2017.