Gevalia Coffee: * months ago I discontinued my service. About a...

A Gevalia Coffee customer review by GetHuman user ~lionel from November 15th, 2017

Background on ~lionel's case

GetHuman: ~lionel - can you tell our other Gevalia Coffee customers when your case took place?
~lionel: Yes. It was late at night, on November 9th.
GetHuman: Did you reach out to Gevalia Coffee, and if so, how?
~lionel: I used the 800-438-2542 number I found for on the GetHuman Gevalia Coffee customer phone number page I was on: Gevalia Coffee Customer Service Phone Number
GetHuman: And which of these common Gevalia Coffee customer issues best describes the reason you wanted to talk to them?
(Shows ~lionel a list of common Gevalia Coffee problems)
~lionel: "Returns" was why I was trying to call.

~lionel's review of Gevalia Coffee customer service

GetHuman: So how would you sum up your experience for GetHuman's Gevalia Coffee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lionel: * months ago I discontinued my service. About a month later I received a bill. I called them and gave them my credit card number. A month later another payment request so I called them and the Rep. said my account was paid in full. Another month later another bill, another supervisor and today a collection agency letter. I have given the * chances to either bill me or close my account. Incompetent - absolutely!!
GetHuman: Let's quantify your experience contacting Gevalia Coffee. On a scale of 1 to 5, how easy is it go get help on a Gevalia Coffee problem?
~lionel: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lionel: I'd give them a one out of five on communication.
GetHuman: And what about Gevalia Coffee's ability to quickly and effectively address your problem?
~lionel: For that I would say four out of five.
GetHuman: And finally- any advice for other Gevalia Coffee customers?
~lionel: Call them early in the day or late. Don't forget any personal or account information you might need for Gevalia Coffee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lionel taken from his Gevalia Coffee customer service problem that occurred on November 9th, 2017.

Gevalia Coffee

1.00 of 5 stars | 10 reviews

~lionel's Gevalia Coffee Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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