Gevalia Coffee: wanted to speak to a manager and was told none...
A Gevalia Coffee customer review by GetHuman user ~joanlenk from November 14th, 2017
Background on ~joanlenk 's case
GetHuman: ~joanlenk - can you tell our other Gevalia Coffee customers when your case took place?
~joanlenk : Sure. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Gevalia Coffee, and if so, how?
GetHuman: And which of these common Gevalia Coffee customer issues best describes the reason you wanted to talk to them?
(Shows ~joanlenk a list of common Gevalia Coffee problems)
~joanlenk : "Where to buy" was why I was trying to call.
~joanlenk 's review of Gevalia Coffee customer service
GetHuman: So how would you sum up your experience for GetHuman's Gevalia Coffee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~joanlenk : wanted to speak to a manager and was told none in now, they can call me back. All I wanted was to find out which blend is sold to Costco and got such a run around. I would not do business with your company ever again. You can't even have people on the phone that know answers when a customer calls.
GetHuman: Let's quantify your experience contacting Gevalia Coffee. On a scale of 1 to 5, how easy is it go get help on a Gevalia Coffee problem?
~joanlenk : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~joanlenk : I'd give them a one out of five on communication.
GetHuman: And what about Gevalia Coffee's ability to quickly and effectively address your problem?
~joanlenk : For that I would say three out of five.
GetHuman: And finally- any advice for other Gevalia Coffee customers?
~joanlenk : Call them early in the day or late. Don't forget any personal or account information you might need for Gevalia Coffee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~joanlenk taken from his Gevalia Coffee customer service problem that occurred on November 7th, 2017.