Glassesusa.com: Representatives were dishonest and misleading...
A Glassesusa.com customer review by GetHuman user ~Cgrabbe from November 26th, 2017
Background on ~Cgrabbe's case
GetHuman: ~Cgrabbe - can you tell our other Glassesusa.com customers when your case took place?
~Cgrabbe: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Glassesusa.com, and if so, how?
GetHuman: And which of these common Glassesusa.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Cgrabbe a list of common Glassesusa.com problems)
~Cgrabbe: "Overcharge/Strange charge" was why I was trying to call.
~Cgrabbe's review of Glassesusa.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Glassesusa.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cgrabbe: Representatives were dishonest and misleading. I have no faith that my glasses order has ever been process after following up with customer service six times over that last six weeks.
GetHuman: Let's quantify your experience contacting Glassesusa.com. On a scale of 1 to 5, how easy is it go get help on a Glassesusa.com problem?
~Cgrabbe: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cgrabbe: I'd give them a three out of five on communication.
GetHuman: And what about Glassesusa.com's ability to quickly and effectively address your problem?
~Cgrabbe: For that I would say one out of five.
GetHuman: And finally- any advice for other Glassesusa.com customers?
~Cgrabbe: Call them early in the day or late. Don't forget any personal or account information you might need for Glassesusa.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cgrabbe taken from his Glassesusa.com customer service problem that occurred on November 19th, 2017.
Glassesusa.com
1.00 of 5 stars | 4 reviews
~Cgrabbe's Glassesusa.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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