Globe Life Insurance: I have had a whole life policy on my son since...
A Globe Life Insurance customer review by GetHuman user ~LAR from November 20th, 2017
Background on ~LAR's case
GetHuman: ~LAR - can you tell our other Globe Life Insurance customers when your case took place?
~LAR: Yes I can. It was late at night, on November 14th.
GetHuman: Did you reach out to Globe Life Insurance, and if so, how?
GetHuman: And which of these common Globe Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~LAR a list of common Globe Life Insurance problems)
~LAR: "Renew coverage" was why I was trying to call.
~LAR's review of Globe Life Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Globe Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LAR: I have had a whole life policy on my son since he was * years old. I have never been able to obtain the policy. I was informed today, after paying for ** years, that my son the insured, became the owner of the policy when he turned **. I also learned that the cash value did not start until my son turned age **. So I have been paying for ** years for a policy that currently has a cash value of just over $***. Moreover, my son has to call to request the surrender and terminate the policy. I am very upset that this company is allowed to be in the business* it is a hoax and a fraud. I am uncertain as to how to report this other than to the BBB, but I don't plan to just move along without more explanation. I doubt if he death benefits are paid. If the insured becomes the policy owner, who would the death benefit be payable to? Normally, the company would pay the death benefit to the policy holder. I was the policy holder and the beneficiary when I purchased the policy. Doesn't all add up
GetHuman: Let's quantify your experience contacting Globe Life Insurance. On a scale of 1 to 5, how easy is it go get help on a Globe Life Insurance problem?
~LAR: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LAR: I'd give them a five out of five on communication.
GetHuman: And what about Globe Life Insurance's ability to quickly and effectively address your problem?
~LAR: For that I would say four out of five.
GetHuman: And finally- any advice for other Globe Life Insurance customers?
~LAR: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LAR taken from his Globe Life Insurance customer service problem that occurred on November 14th, 2017.