Globe Telecom: Almost impossible to get a human. They make yo...
A Globe Telecom customer review by GetHuman user GetHuman-297969 from November 9th, 2017
Background on GetHuman-297969's case
GetHuman: GetHuman-297969 - can you tell our other Globe Telecom customers when your case took place?
GetHuman-297969: Yes. It was afternoon, on November 1st.
GetHuman: Did you reach out to Globe Telecom, and if so, how?
GetHuman: And which of these common Globe Telecom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297969 a list of common Globe Telecom problems)
GetHuman-297969: "Technical support" was why I was trying to call.
GetHuman-297969's review of Globe Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's Globe Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297969: Almost impossible to get a human. They make you run around in circles by making you call other numbers. And their online chat option is useless too.
GetHuman: Let's quantify your experience contacting Globe Telecom. On a scale of 1 to 5, how easy is it go get help on a Globe Telecom problem?
GetHuman-297969: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297969: I'd give them a one out of five on communication.
GetHuman: And what about Globe Telecom's ability to quickly and effectively address your problem?
GetHuman-297969: For that I would say two out of five.
GetHuman: And finally- any advice for other Globe Telecom customers?
GetHuman-297969: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297969 taken from his Globe Telecom customer service problem that occurred on November 1st, 2017.