Globe Telecom: I report about my internet connection August...
A Globe Telecom customer review by GetHuman user ~rowel from November 17th, 2017
Background on ~rowel's case
GetHuman: ~rowel - can you tell our other Globe Telecom customers when your case took place?
~rowel: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Globe Telecom, and if so, how?
GetHuman: And which of these common Globe Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~rowel a list of common Globe Telecom problems)
~rowel: "Change plan" was why I was trying to call.
~rowel's review of Globe Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's Globe Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rowel: I report about my internet connection August **, **** *am, until now tech team is not available and when i verify it again it move to august **, ****. my compalaint was internet connection was disconnect every minute specially **am-*pm and *am til morning...i notice that when i call again another custumer service intertained and they different excuse as they base on the report. how cud this be? mktg strategy? This is Rowel S. Andrin Of Bulacao, Cebu. my account number is *******
GetHuman: Let's quantify your experience contacting Globe Telecom. On a scale of 1 to 5, how easy is it go get help on a Globe Telecom problem?
~rowel: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rowel: I'd give them a one out of five on communication.
GetHuman: And what about Globe Telecom's ability to quickly and effectively address your problem?
~rowel: For that I would say two out of five.
GetHuman: And finally- any advice for other Globe Telecom customers?
~rowel: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rowel taken from his Globe Telecom customer service problem that occurred on November 12th, 2017.