Globe Telecom: Automated options which isnt good. Representati...
A Globe Telecom customer review by GetHuman user ~Marj from November 19th, 2017
Background on ~Marj's case
GetHuman: ~Marj - can you tell our other Globe Telecom customers when your case took place?
~Marj: Yes I can. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Globe Telecom, and if so, how?
GetHuman: And which of these common Globe Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~Marj a list of common Globe Telecom problems)
~Marj: "Service problem" was why I was trying to call.
~Marj's review of Globe Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's Globe Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marj: Automated options which isnt good. Representative is way better than having auto options to avoid long wait
GetHuman: Let's quantify your experience contacting Globe Telecom. On a scale of 1 to 5, how easy is it go get help on a Globe Telecom problem?
~Marj: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marj: I'd give them a three out of five on communication.
GetHuman: And what about Globe Telecom's ability to quickly and effectively address your problem?
~Marj: For that I would say two out of five.
GetHuman: And finally- any advice for other Globe Telecom customers?
~Marj: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marj taken from his Globe Telecom customer service problem that occurred on November 10th, 2017.