Globe Telecom: I am trying to open my first ever account with...
A Globe Telecom customer review by GetHuman user ~kkk from November 17th, 2017
Background on ~kkk's case
GetHuman: ~kkk - can you tell our other Globe Telecom customers when your case took place?
~kkk: Yup. It was morning, on November 9th.
GetHuman: Did you reach out to Globe Telecom, and if so, how?
GetHuman: And which of these common Globe Telecom customer issues best describes the reason you wanted to talk to them?
(Shows ~kkk a list of common Globe Telecom problems)
~kkk: "Service problem" was why I was trying to call.
~kkk's review of Globe Telecom customer service
GetHuman: So how would you sum up your experience for GetHuman's Globe Telecom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kkk: I am trying to open my first ever account with Globe for my DSL plan P**** yet no one else seems to know what they're doing. I had to be xfrd over to different department and rcvd a run around for a single simple issue. And another thing is an Account specialist that i spoke with was so rude and very unprofessional and acts like she dont know her job. What an account specialist title when she dont even know how to comprehend the questions asked!
GetHuman: Let's quantify your experience contacting Globe Telecom. On a scale of 1 to 5, how easy is it go get help on a Globe Telecom problem?
~kkk: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kkk: I'd give them a three out of five on communication.
GetHuman: And what about Globe Telecom's ability to quickly and effectively address your problem?
~kkk: For that I would say one out of five.
GetHuman: And finally- any advice for other Globe Telecom customers?
~kkk: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Telecom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kkk taken from his Globe Telecom customer service problem that occurred on November 9th, 2017.