I've been locked out of my gmail account for...
A Gmail customer review by GetHuman user ~MrSuperior from November 22nd, 2017
Background on ~MrSuperior's case
GetHuman: ~MrSuperior - can you tell our other Gmail customers when your case took place?
~MrSuperior: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Gmail, and if so, how?
GetHuman: And which of these common Gmail customer issues best describes the reason you wanted to talk to them?
(Shows ~MrSuperior a list of common Gmail problems)
~MrSuperior: "Recover Account" was why I was trying to contact.
~MrSuperior's review of Gmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Gmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MrSuperior: I've been locked out of my gmail account for * weeks now. I still have access on my phone but I forgot my password and I can't reset it because I changed my phone number a week before. So i can't have a text sent via SMS. I have until Sunday at midnight to register for classes with Honors priority at USF and this is getting asinine.
GetHuman: Let's quantify your experience contacting Gmail. On a scale of 1 to 5, how easy is it go get help on a Gmail problem?
~MrSuperior: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MrSuperior: I'd give them a three out of five on communication.
GetHuman: And what about Gmail's ability to quickly and effectively address your problem?
~MrSuperior: For that I would say one out of five.
GetHuman: And finally- any advice for other Gmail customers?
~MrSuperior: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Gmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MrSuperior taken from his Gmail customer service problem that occurred on November 19th, 2017.