Gmail: i have never face such an attitude from your st...
A Gmail customer review by GetHuman user GetHuman-307503 from November 21st, 2017
Background on GetHuman-307503's case
GetHuman: GetHuman-307503 - can you tell our other Gmail customers when your case took place?
GetHuman-307503: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to Gmail, and if so, how?
GetHuman: And which of these common Gmail customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-307503 a list of common Gmail problems)
GetHuman-307503: "Update account information" was why I was trying to contact.
GetHuman-307503's review of Gmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Gmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-307503: i have never face such an attitude from your staff. had a problem receiving my emails and they were trying to sell me packages and not only that to resolve my problem they wanted GBP**.**. this is unacceptable and this is ruin the reputation of GOOGLE.*i am thinking of take it further.*i spoke to three people and to your Manager in India called Michael who put the telephone down on me by saying Bye bye sir.
GetHuman: Let's quantify your experience contacting Gmail. On a scale of 1 to 5, how easy is it go get help on a Gmail problem?
GetHuman-307503: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-307503: I'd give them a one out of five on communication.
GetHuman: And what about Gmail's ability to quickly and effectively address your problem?
GetHuman-307503: For that I would say two out of five.
GetHuman: And finally- any advice for other Gmail customers?
GetHuman-307503: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Gmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-307503 taken from his Gmail customer service problem that occurred on November 16th, 2017.