Gmail: the service was horrible. i had a problem recei...
A Gmail customer review by GetHuman user ~Spyros Neophytou from November 21st, 2017
Background on ~Spyros Neophytou's case
GetHuman: ~Spyros Neophytou - can you tell our other Gmail customers when your case took place?
~Spyros Neophytou: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Gmail, and if so, how?
GetHuman: And which of these common Gmail customer issues best describes the reason you wanted to talk to them?
(Shows ~Spyros Neophytou a list of common Gmail problems)
~Spyros Neophytou: "Account access" was why I was trying to contact.
~Spyros Neophytou's review of Gmail customer service
GetHuman: So how would you sum up your experience for GetHuman's Gmail customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Spyros Neophytou: the service was horrible. i had a problem receiving emails and instead of rectifying the problem they wanted to charge me to fix my problem (GBP**.**) and sell me a package for a (GBP***.**). i found it unacceptable and a day light robbery. i asked for their Manager named Michael in India and he wanted to discount the charges for fixing my email.*what service is this. i am thinking of taking this further. i am sure that your customers are not aware of your hidden charges. all other suppliers are not charging for troubleshooting.
GetHuman: Let's quantify your experience contacting Gmail. On a scale of 1 to 5, how easy is it go get help on a Gmail problem?
~Spyros Neophytou: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Spyros Neophytou: I'd give them a three out of five on communication.
GetHuman: And what about Gmail's ability to quickly and effectively address your problem?
~Spyros Neophytou: For that I would say four out of five.
GetHuman: And finally- any advice for other Gmail customers?
~Spyros Neophytou: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Gmail to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Spyros Neophytou taken from his Gmail customer service problem that occurred on November 15th, 2017.