Go Health Insurance: Spoke with an agent (Christina M.) for a few mi...
A Go Health Insurance customer review by GetHuman user ~osyasufi from November 9th, 2017
Background on ~osyasufi's case
GetHuman: ~osyasufi - can you tell our other Go Health Insurance customers when your case took place?
~osyasufi: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Go Health Insurance, and if so, how?
GetHuman: And which of these common Go Health Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~osyasufi a list of common Go Health Insurance problems)
~osyasufi: "Overcharge/Strange charge" was why I was trying to call.
~osyasufi's review of Go Health Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Go Health Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~osyasufi: Spoke with an agent (Christina M.) for a few minutes, and she became very unprofessional when I asked about maternity coverage. She said no health insurance would ever cover me. She said somethint about discounts, but she couldn't explain them. She asked to put me on hold. Then after about a minute, she hung up. She had a very unprofessional demeanor, not friendly, .... but most clear was that she didn't know her own companies services.
GetHuman: Let's quantify your experience contacting Go Health Insurance. On a scale of 1 to 5, how easy is it go get help on a Go Health Insurance problem?
~osyasufi: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~osyasufi: I'd give them a two out of five on communication.
GetHuman: And what about Go Health Insurance's ability to quickly and effectively address your problem?
~osyasufi: For that I would say five out of five.
GetHuman: And finally- any advice for other Go Health Insurance customers?
~osyasufi: Call them early in the day or late. Don't forget any personal or account information you might need for Go Health Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~osyasufi taken from his Go Health Insurance customer service problem that occurred on November 7th, 2017.