Go2Bank: My daughter was given a **.** card for graduati...
A Go2Bank customer review by GetHuman user ~Tasha from November 16th, 2017
Background on ~Tasha's case
GetHuman: ~Tasha - can you tell our other Go2Bank customers when your case took place?
~Tasha: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Go2Bank, and if so, how?
GetHuman: And which of these common Go2Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Tasha a list of common Go2Bank problems)
~Tasha: "Lower my rate" was why I was trying to call.
~Tasha's review of Go2Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Go2Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tasha: My daughter was given a **.** card for graduation..called customer care rep did not advise that I would be charged a *.** dollars for monthly fee...I only had the card * days ....I would not purchase this card..go Walmart prepaid for better service
GetHuman: Let's quantify your experience contacting Go2Bank. On a scale of 1 to 5, how easy is it go get help on a Go2Bank problem?
~Tasha: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tasha: I'd give them a three out of five on communication.
GetHuman: And what about Go2Bank's ability to quickly and effectively address your problem?
~Tasha: For that I would say two out of five.
GetHuman: And finally- any advice for other Go2Bank customers?
~Tasha: Call them early in the day or late. Don't forget any personal or account information you might need for Go2Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tasha taken from his Go2Bank customer service problem that occurred on November 14th, 2017.