Goodman Manufacturing Co.: Called the listed number and got a busy signal...
A Goodman Manufacturing Co. customer review by GetHuman user ~Lessie Coleman from November 19th, 2017
Background on ~Lessie Coleman's case
GetHuman: ~Lessie Coleman - can you tell our other Goodman Manufacturing Co. customers when your case took place?
~Lessie Coleman: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Goodman Manufacturing Co., and if so, how?
GetHuman: And which of these common Goodman Manufacturing Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~Lessie Coleman a list of common Goodman Manufacturing Co. problems)
~Lessie Coleman: "Warranty claim" was why I was trying to call.
~Lessie Coleman's review of Goodman Manufacturing Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Goodman Manufacturing Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lessie Coleman: Called the listed number and got a busy signal. Google provided a phone number that said * days ** hour assistance. It was the same number on the back of my Goodman manual. The response was to call back during regular business hours Monday -Friday. Guess getting information about the product is a bad as the product and service of the product once you buy it. Think twice before you buy. *Purchased my unit in Feb. **** and Oct. **** had to have the circuit board replaced and now the LED automatic lockout shuts down the unit continuously and no service person for Goodman has yet been able to resolve the problem. Would never purchase this product again.**Lessie Coleman
GetHuman: Let's quantify your experience contacting Goodman Manufacturing Co.. On a scale of 1 to 5, how easy is it go get help on a Goodman Manufacturing Co. problem?
~Lessie Coleman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lessie Coleman: I'd give them a four out of five on communication.
GetHuman: And what about Goodman Manufacturing Co.'s ability to quickly and effectively address your problem?
~Lessie Coleman: For that I would say five out of five.
GetHuman: And finally- any advice for other Goodman Manufacturing Co. customers?
~Lessie Coleman: Call them early in the day or late. Don't forget any personal or account information you might need for Goodman Manufacturing Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lessie Coleman taken from his Goodman Manufacturing Co. customer service problem that occurred on November 12th, 2017.