Goodman Manufacturing Co.: I have a unit with a manufacturing defect only...
A Goodman Manufacturing Co. customer review by GetHuman user ~mtdewdew83 from November 21st, 2017
Background on ~mtdewdew83's case
GetHuman: ~mtdewdew83 - can you tell our other Goodman Manufacturing Co. customers when your case took place?
~mtdewdew83: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Goodman Manufacturing Co., and if so, how?
GetHuman: And which of these common Goodman Manufacturing Co. customer issues best describes the reason you wanted to talk to them?
(Shows ~mtdewdew83 a list of common Goodman Manufacturing Co. problems)
~mtdewdew83: "Where to buy" was why I was trying to call.
~mtdewdew83's review of Goodman Manufacturing Co. customer service
GetHuman: So how would you sum up your experience for GetHuman's Goodman Manufacturing Co. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mtdewdew83: I have a unit with a manufacturing defect only one season and it crapped out. Goodman says they will replace the part, my cost to fix AND replace Freon almost $****. person on phone was rude and short
GetHuman: Let's quantify your experience contacting Goodman Manufacturing Co.. On a scale of 1 to 5, how easy is it go get help on a Goodman Manufacturing Co. problem?
~mtdewdew83: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mtdewdew83: I'd give them a three out of five on communication.
GetHuman: And what about Goodman Manufacturing Co.'s ability to quickly and effectively address your problem?
~mtdewdew83: For that I would say five out of five.
GetHuman: And finally- any advice for other Goodman Manufacturing Co. customers?
~mtdewdew83: Call them early in the day or late. Don't forget any personal or account information you might need for Goodman Manufacturing Co. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mtdewdew83 taken from his Goodman Manufacturing Co. customer service problem that occurred on November 11th, 2017.