Google AdWords: I tried to set up a google ads account and when...
A Google AdWords customer review by GetHuman user ~sth from November 1st, 2017
Background on ~sth's case
GetHuman: ~sth - can you tell our other Google AdWords customers when your case took place?
~sth: Yes I can. It was late at night, on October 28th.
GetHuman: Did you reach out to Google AdWords, and if so, how?
GetHuman: And which of these common Google AdWords customer issues best describes the reason you wanted to talk to them?
(Shows ~sth a list of common Google AdWords problems)
~sth: "None of those really matches why I wanted to call Google AdWords that day." was why I was trying to call.
~sth's review of Google AdWords customer service
GetHuman: So how would you sum up your experience for GetHuman's Google AdWords customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sth: I tried to set up a google ads account and when it got to the "submit" part for payment it would go through so I clicked again and again. Saw today that each time (**) money was taken out of my checking account. No way to contact ANYONE for THEIR error! GRR!!!!
GetHuman: Let's quantify your experience contacting Google AdWords. On a scale of 1 to 5, how easy is it go get help on a Google AdWords problem?
~sth: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sth: I'd give them a two out of five on communication.
GetHuman: And what about Google AdWords's ability to quickly and effectively address your problem?
~sth: For that I would say one out of five.
GetHuman: And finally- any advice for other Google AdWords customers?
~sth: Call them early in the day or late. Don't forget any personal or account information you might need for Google AdWords to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sth taken from his Google AdWords customer service problem that occurred on October 28th, 2017.