Google Apps: I cannot even use this number because they will...
A Google Apps customer review by GetHuman user GetHuman-166317 from November 17th, 2017
Background on GetHuman-166317's case
GetHuman: GetHuman-166317 - can you tell our other Google Apps customers when your case took place?
GetHuman-166317: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to Google Apps, and if so, how?
GetHuman: And which of these common Google Apps customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-166317 a list of common Google Apps problems)
GetHuman-166317: "None of those really matches why I wanted to call Google Apps that day." was why I was trying to call.
GetHuman-166317's review of Google Apps customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Apps customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-166317: I cannot even use this number because they will not let you in without a pin. So this number is useless.
GetHuman: Let's quantify your experience contacting Google Apps. On a scale of 1 to 5, how easy is it go get help on a Google Apps problem?
GetHuman-166317: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-166317: I'd give them a two out of five on communication.
GetHuman: And what about Google Apps's ability to quickly and effectively address your problem?
GetHuman-166317: For that I would say one out of five.
GetHuman: And finally- any advice for other Google Apps customers?
GetHuman-166317: Call them early in the day or late. Don't forget any personal or account information you might need for Google Apps to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-166317 taken from his Google Apps customer service problem that occurred on November 10th, 2017.