Google Apps: If you do not know your pin and cannot access y...
A Google Apps customer review by GetHuman user ~PissedOff from November 22nd, 2017
Background on ~PissedOff's case
GetHuman: ~PissedOff - can you tell our other Google Apps customers when your case took place?
~PissedOff: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Google Apps, and if so, how?
GetHuman: And which of these common Google Apps customer issues best describes the reason you wanted to talk to them?
(Shows ~PissedOff a list of common Google Apps problems)
~PissedOff: "None of those really matches why I wanted to call Google Apps that day." was why I was trying to call.
~PissedOff's review of Google Apps customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Apps customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PissedOff: If you do not know your pin and cannot access your admin console, you are screwed. I am being billed for an account that a year ago the credit card declined to pay for and I have not used it in a year because it said it was declined.****** you google.
GetHuman: Let's quantify your experience contacting Google Apps. On a scale of 1 to 5, how easy is it go get help on a Google Apps problem?
~PissedOff: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PissedOff: I'd give them a five out of five on communication.
GetHuman: And what about Google Apps's ability to quickly and effectively address your problem?
~PissedOff: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Apps customers?
~PissedOff: Call them early in the day or late. Don't forget any personal or account information you might need for Google Apps to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PissedOff taken from his Google Apps customer service problem that occurred on November 20th, 2017.