Google Pay: No customer seevice was offered! Gone are the...
A Google Pay customer review by GetHuman user ~PreviouslyGoogleUser from November 20th, 2017
Background on ~PreviouslyGoogleUser's case
GetHuman: ~PreviouslyGoogleUser - can you tell our other Google Pay customers when your case took place?
~PreviouslyGoogleUser: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Google Pay, and if so, how?
GetHuman: And which of these common Google Pay customer issues best describes the reason you wanted to talk to them?
(Shows ~PreviouslyGoogleUser a list of common Google Pay problems)
~PreviouslyGoogleUser: "Problem With a Payment" was why I was trying to call.
~PreviouslyGoogleUser's review of Google Pay customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Pay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PreviouslyGoogleUser: No customer seevice was offered! Gone are the days of good customer service. Was escalated to a supervisor, but a third-party call can only act within what they were contracted to do and have no regard to preserving the brand reputation for which they are servicing. An escalation up the chain was refused and the answer back is that I am inerror and there is nothing I can do about it. **** it up cause we represent Google's intent and best interest, not the customer!
GetHuman: Let's quantify your experience contacting Google Pay. On a scale of 1 to 5, how easy is it go get help on a Google Pay problem?
~PreviouslyGoogleUser: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PreviouslyGoogleUser: I'd give them a one out of five on communication.
GetHuman: And what about Google Pay's ability to quickly and effectively address your problem?
~PreviouslyGoogleUser: For that I would say four out of five.
GetHuman: And finally- any advice for other Google Pay customers?
~PreviouslyGoogleUser: Call them early in the day or late. Don't forget any personal or account information you might need for Google Pay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PreviouslyGoogleUser taken from his Google Pay customer service problem that occurred on November 18th, 2017.