Google Pay: The guy was as helpful as they allowed him acce...
A Google Pay customer review by GetHuman user ~Malik from November 19th, 2017
Background on ~Malik's case
GetHuman: ~Malik - can you tell our other Google Pay customers when your case took place?
~Malik: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Google Pay, and if so, how?
GetHuman: And which of these common Google Pay customer issues best describes the reason you wanted to talk to them?
(Shows ~Malik a list of common Google Pay problems)
~Malik: "Refund a Charge" was why I was trying to call.
~Malik's review of Google Pay customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Pay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Malik: The guy was as helpful as they allowed him access to be. He should have been able to verify identity over the phone like any other respectable business however... Again, only as helpful as goggle wallet allowed him to be.
GetHuman: Let's quantify your experience contacting Google Pay. On a scale of 1 to 5, how easy is it go get help on a Google Pay problem?
~Malik: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Malik: I'd give them a three out of five on communication.
GetHuman: And what about Google Pay's ability to quickly and effectively address your problem?
~Malik: For that I would say two out of five.
GetHuman: And finally- any advice for other Google Pay customers?
~Malik: Call them early in the day or late. Don't forget any personal or account information you might need for Google Pay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Malik taken from his Google Pay customer service problem that occurred on November 13th, 2017.