Google Pay: Your rep named Leny was completely incompetent...
A Google Pay customer review by GetHuman user GetHuman-285552 from November 26th, 2017
Background on GetHuman-285552's case
GetHuman: GetHuman-285552 - can you tell our other Google Pay customers when your case took place?
GetHuman-285552: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Google Pay, and if so, how?
GetHuman: And which of these common Google Pay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-285552 a list of common Google Pay problems)
GetHuman-285552: "Recover Disabled Account" was why I was trying to call.
GetHuman-285552's review of Google Pay customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Pay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-285552: Your rep named Leny was completely incompetent. Gave her case number merchant number transaction number about fraudulent charge you verified as valid to discover and all she kept doing was asking for my email address. I DO NOT HAVE A GOOGLE WALLET ACCOUNT. I DO NOT HAVE THE THIEF WHO STOLE MY INFO EMAIL ADDRESS. She was an idiot and useless.
GetHuman: Let's quantify your experience contacting Google Pay. On a scale of 1 to 5, how easy is it go get help on a Google Pay problem?
GetHuman-285552: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-285552: I'd give them a five out of five on communication.
GetHuman: And what about Google Pay's ability to quickly and effectively address your problem?
GetHuman-285552: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Pay customers?
GetHuman-285552: Call them early in the day or late. Don't forget any personal or account information you might need for Google Pay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-285552 taken from his Google Pay customer service problem that occurred on November 18th, 2017.