Google: A week ago I received a no reply e mail from 'g...
A Google customer review by GetHuman user GetHuman-lordcin from December 3rd, 2017
Background on GetHuman-lordcin's case
GetHuman: GetHuman-lordcin - can you tell our other Google customers when your case took place?
GetHuman-lordcin: Yeah. It was evening, on November 29th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lordcin a list of common Google problems)
GetHuman-lordcin: "Delete Account" was why I was trying to contact.
GetHuman-lordcin's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lordcin: A week ago I received a no reply e mail from 'google' thanking me for taking part in a survey abo...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-lordcin: A week ago I received a no reply e mail from 'google' thanking me for taking part in a survey about a particular service. This e mail indicated that I have asked google to delete some material. I would like to inform you that if so, this has been done without my knowledge or approval. If so I would also like to know what type of material might have been deleted. Also I would like to know how I can get access to my google searches since ****. thank you
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
GetHuman-lordcin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lordcin: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
GetHuman-lordcin: For that I would say five out of five.
GetHuman: And finally- any advice for other Google customers?
GetHuman-lordcin: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lordcin taken from his Google customer service problem that occurred on November 29th, 2017.