Google: I was on hold for an hour and ** minutes when a...
A Google customer review by GetHuman user GetHuman-224730 from November 26th, 2017
Background on GetHuman-224730's case
GetHuman: GetHuman-224730 - can you tell our other Google customers when your case took place?
GetHuman-224730: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-224730 a list of common Google problems)
GetHuman-224730: "Account hacked" was why I was trying to call.
GetHuman-224730's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-224730: I was on hold for an hour and ** minutes when an automated message came on and hung up on me. now not taking calls. tried the online service first but no response after a week and a half of waiting for very time-sensitive issue.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
GetHuman-224730: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-224730: I'd give them a four out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
GetHuman-224730: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
GetHuman-224730: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-224730 taken from his Google customer service problem that occurred on November 16th, 2017.