Google: Horrible, waited on hold for * hour and ** minu...

A Google customer review by GetHuman user ~carl mcauley from November 25th, 2017

Background on ~carl mcauley's case

GetHuman: ~carl mcauley - can you tell our other Google customers when your case took place?
~carl mcauley: Yes I can. It was late at night, on November 20th.
GetHuman: Did you reach out to Google, and if so, how?
~carl mcauley: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~carl mcauley a list of common Google problems)
~carl mcauley: "Account hacked" was why I was trying to call.

~carl mcauley's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carl mcauley: Horrible, waited on hold for * hour and ** minutes and the call dropped, but earlier that day called and waited ** minutes and had to hang up. wow. google has zero customer service. *****@***.com
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~carl mcauley: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carl mcauley: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~carl mcauley: For that I would say five out of five.
GetHuman: And finally- any advice for other Google customers?
~carl mcauley: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carl mcauley taken from his Google customer service problem that occurred on November 20th, 2017.

Google

1.56 of 5 stars | 732 reviews

~carl mcauley's Google Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!