I bought google voice credit to make internatio...

A Google customer review by GetHuman user ~Afroso from November 26th, 2017

Background on ~Afroso's case

GetHuman: ~Afroso - can you tell our other Google customers when your case took place?
~Afroso: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Google, and if so, how?
~Afroso: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Afroso a list of common Google problems)
~Afroso: "Lost phone" was why I was trying to contact.

~Afroso's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Afroso: I bought google voice credit to make international calls. Over the last couple of weeks, whenever I make calls, after the first few exchanges. Whatever the other party says to me enters into a kind of loop, and no matter what I say following, all I hear is the same response repeated to me. This has happened in some ** calls over several days, and believing that this would not happen on a google server, I had always blamed it on the other party's reception. This afternoon when the same thing happened in a call, the other party who obviously, must have been experiencing the same thing, called off then dialed my number. I pick the call and we had a decent conversation. This naturally indicated to me that the problem must have originated from the google server. When, I called google to discuss the issue, it turned out that the computer giant has no office that offers neither a technical*customer service solution, nor an email address that handles support issues. And so there is no one to t
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Afroso: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Afroso: I'd give them a four out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Afroso: For that I would say five out of five.
GetHuman: And finally- any advice for other Google customers?
~Afroso: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Afroso taken from his Google customer service problem that occurred on November 23rd, 2017.

Google

1.56 of 5 stars | 732 reviews

~Afroso's Google Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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