Google: I was on the phone today for over * hrs. with t...
A Google customer review by GetHuman user ~David Kelley from November 12th, 2017
Background on ~David Kelley's case
GetHuman: ~David Kelley - can you tell our other Google customers when your case took place?
~David Kelley: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~David Kelley a list of common Google problems)
~David Kelley: "Delete Account" was why I was trying to call.
~David Kelley's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David Kelley: I was on the phone today for over * hrs. with tech support and now i cant even open my g mail account. Worst service I have ever had regarding anything!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~David Kelley: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David Kelley: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~David Kelley: For that I would say two out of five.
GetHuman: And finally- any advice for other Google customers?
~David Kelley: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~David Kelley taken from his Google customer service problem that occurred on November 11th, 2017.