Google: It*s hard to believe that a company this big ca...
A Google customer review by GetHuman user ~Disappointed customer!! from November 21st, 2017
Background on ~Disappointed customer!!'s case
GetHuman: ~Disappointed customer!! - can you tell our other Google customers when your case took place?
~Disappointed customer!!: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Disappointed customer!! a list of common Google problems)
~Disappointed customer!!: "Update account information" was why I was trying to call.
~Disappointed customer!!'s review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disappointed customer!!: It*s hard to believe that a company this big can't have customer service reps that can help their customers. No excuse for this!!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Disappointed customer!!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disappointed customer!!: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Disappointed customer!!: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~Disappointed customer!!: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disappointed customer!! taken from his Google customer service problem that occurred on November 13th, 2017.