Google: Never got a response just on hold and on hold e...
A Google customer review by GetHuman user ~Pissed off from November 23rd, 2017
Background on ~Pissed off's case
GetHuman: ~Pissed off - can you tell our other Google customers when your case took place?
~Pissed off: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed off a list of common Google problems)
~Pissed off: "Complaint" was why I was trying to call.
~Pissed off's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed off: Never got a response just on hold and on hold etc.... Can't get into my google acct. On-line just as bad. Google *****!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Pissed off: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed off: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Pissed off: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~Pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed off taken from his Google customer service problem that occurred on November 17th, 2017.