Google: Absolutely attrocious, should be ashamed to cal...

A Google customer review by GetHuman user GetHuman-431351 from November 26th, 2017

Background on GetHuman-431351's case

GetHuman: GetHuman-431351 - can you tell our other Google customers when your case took place?
GetHuman-431351: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman-431351: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431351 a list of common Google problems)
GetHuman-431351: "Technical Support" was why I was trying to contact.

GetHuman-431351's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431351: Absolutely attrocious, should be ashamed to call it customer service. Impossible to email or contact anyone. I forgot my password, do not have a phone or separate email account, so cannot log into Google!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
GetHuman-431351: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431351: I'd give them a five out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
GetHuman-431351: For that I would say two out of five.
GetHuman: And finally- any advice for other Google customers?
GetHuman-431351: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431351 taken from his Google customer service problem that occurred on November 21st, 2017.


1.56 of 5 stars | 732 reviews

GetHuman-431351's Google Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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