Google: Using a regular long distance number as opposed...

A Google customer review by GetHuman user ~Blyates from November 24th, 2017

Background on ~Blyates's case

GetHuman: ~Blyates - can you tell our other Google customers when your case took place?
~Blyates: Yes. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Google, and if so, how?
~Blyates: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Blyates a list of common Google problems)
~Blyates: "Refund" was why I was trying to call.

~Blyates's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Blyates: Using a regular long distance number as opposed to an *** number *****! I waited *** minutes with NO answer at all what-so-ever! REALLY? Service and Communication are a big ZERO! AND NOW I HAVE TO PAY FOR THIS LONG DISTANCE CALL FOR NOTHING!!! REALLY POOR customer service!!! Google should be ashamed of themselves!!!**I was TRYING to contact SOMEONE * ANYONE to find out about an email I received from GOOGLE about winning something. If it's TRUE, it would be nice to know this and to be able to follow-up. If NOT, then I figured I was giving you a *******heads up' about a scam that was using your name. Here's a copy of the email(Can I please get a reply!!!!!?): - - - - -***Google (Logo) beta SSL**Dear Lucky Winner. *GOOGLE **TH ANNIVERSARY AWARDS CENTRE,***** BUCKINGHAM PALACE ROAD LONDON SW*W *SH, UNITED KINGDOM*Your Award Winning Details.*Code Number: GUK***********GK*Ticket No: GUK***********GK*Winning Number: GUK************GK*We wish to congratulate you on this note, for b
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Blyates: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Blyates: I'd give them a four out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Blyates: For that I would say five out of five.
GetHuman: And finally- any advice for other Google customers?
~Blyates: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Blyates taken from his Google customer service problem that occurred on November 23rd, 2017.


1.56 of 5 stars | 732 reviews

~Blyates's Google Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google in any way.

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