Google: Over the past * days my wife and I have spent o...
A Google customer review by GetHuman user ~Gail Mcclard from November 20th, 2017
Background on ~Gail Mcclard's case
GetHuman: ~Gail Mcclard - can you tell our other Google customers when your case took place?
~Gail Mcclard: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Gail Mcclard a list of common Google problems)
~Gail Mcclard: "Refund" was why I was trying to call.
~Gail Mcclard's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gail Mcclard: Over the past * days my wife and I have spent over *** minutes waiting for the next representative and about an hour with and online tec. person and still not resolved. We are very unhappy with Google
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Gail Mcclard: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gail Mcclard: I'd give them a two out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Gail Mcclard: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~Gail Mcclard: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gail Mcclard taken from his Google customer service problem that occurred on November 11th, 2017.