Google: PATHETIC!!! for a multi billion $$ corporation...
A Google customer review by GetHuman user ~annoyed customer from November 20th, 2017
Background on ~annoyed customer's case
GetHuman: ~annoyed customer - can you tell our other Google customers when your case took place?
~annoyed customer: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed customer a list of common Google problems)
~annoyed customer: "Billing" was why I was trying to call.
~annoyed customer's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed customer: PATHETIC!!! for a multi billion $$ corporation. NO live agent, NO contact email, NO direct phone *. How do you contact these bloody idiots?
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~annoyed customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed customer: I'd give them a two out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~annoyed customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~annoyed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed customer taken from his Google customer service problem that occurred on November 19th, 2017.