Google: Poor service. I can't even get a hold of anyone...

A Google customer review by GetHuman user ~Rachel Elizabeth Gnau from November 26th, 2017

Background on ~Rachel Elizabeth Gnau's case

GetHuman: ~Rachel Elizabeth Gnau - can you tell our other Google customers when your case took place?
~Rachel Elizabeth Gnau: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Google, and if so, how?
~Rachel Elizabeth Gnau: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Rachel Elizabeth Gnau a list of common Google problems)
~Rachel Elizabeth Gnau: "Delete Account" was why I was trying to call.

~Rachel Elizabeth Gnau's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rachel Elizabeth Gnau: Poor service. I can't even get a hold of anyone to talk to me. You all have my account listed as being in Afghanistan! I live in Mississippi USA. This is ******** up my ability to view youtube, etc. On top of that, I can't find anyway to fix it, it's **** your time and all of you phone support has left since it's after **** your time, according to the recording and no matter which path one follows in the auto-que all that one gets is a recording about how sorry you all are that you can't provide service and then a disconnection.*Someone, anyone, call me at ***-***-**** or e-mail me at RachelM*****@***.com. We'll see how long this takes! LOL
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Rachel Elizabeth Gnau: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rachel Elizabeth Gnau: I'd give them a two out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Rachel Elizabeth Gnau: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~Rachel Elizabeth Gnau: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rachel Elizabeth Gnau taken from his Google customer service problem that occurred on November 22nd, 2017.


1.56 of 5 stars | 732 reviews

~Rachel Elizabeth Gnau's Google Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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