Google: Waited an hour on hold ! Just to have the agent...
A Google customer review by GetHuman user ~DDOG6601 from November 26th, 2017
Background on ~DDOG6601's case
GetHuman: ~DDOG6601 - can you tell our other Google customers when your case took place?
~DDOG6601: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~DDOG6601 a list of common Google problems)
~DDOG6601: "Billing" was why I was trying to call.
~DDOG6601's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DDOG6601: Waited an hour on hold ! Just to have the agent tell me to send them an email to remove the info. Just to see right on the website the " https:**support.google.com*websearch*answer******** " tHAT THEY DO NOT REMOVE PHONE NUMBERS. sOME BAR HAS POSTED MY NUMBER SO i GET CALLS EVERYDAY FROM PEOPLE LOOKING TO GET A DIRECTION TO THE BAR !
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~DDOG6601: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DDOG6601: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~DDOG6601: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~DDOG6601: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DDOG6601 taken from his Google customer service problem that occurred on November 16th, 2017.